Refund and Returns Policy

Return Window
Customers may request a return within 30 days after delivery.

Eligible Items and Condition
Items must be unused, undamaged, and returned in their original packaging with all accessories included. We do not accept returns for products that show signs of use, damage, or missing parts.

How to Start a Return
Email support@zoulax.com with your order number and reason for the return. Do not send an item back until ZOULAX provides return instructions and authorization.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged during delivery, or incorrect. Original shipping charges are non-refundable.

Refunds
Approved refunds will be sent to the original payment method through Stripe within 5–10 business days after we receive and inspect the returned item. Your bank may need additional time to post the refund.

Damaged, Defective, or Incorrect Items
Contact support@zoulax.com within 7 days of delivery and include photos of the item and packaging. ZOULAX may provide a replacement or refund after review.

Exchanges
Exchanges may be available for a different color or an eligible replacement item, subject to inventory availability. Contact us before returning the product.

Order Cancellations
Orders may be canceled before shipment by contacting support@zoulax.com. Once an order has shipped, it must follow the return process.